Transformative Leader for HRO Operations
3 weeks ago
Job Overview:
Genpact, a global professional services and solutions firm, is seeking a seasoned leader for the role of Assistant Vice President, HRO Operations. This position requires a strategic thinker with experience in driving process improvement, building high-performing teams, and fostering collaborative relationships with clients and internal stakeholders.
Key Responsibilities:
- Develop and implement effective operations strategies to drive customer satisfaction and meet defined service level agreements (SLAs)
- Assess team performance against established goals and standards, identifying areas for improvement and implementing corrective actions as needed
- Identify opportunities to drive value beyond SLAs and contractual terms, with a focus on driving value sharing and transformation opportunities
- Resolve customer and intensified issues in a timely manner, conducting root cause analysis to prevent reoccurrence
- Mentor, guide, and empower team members to achieve targets, ensuring key performance metrics are met
- Build talent for future growth and development, optimizing resource utilization and identifying areas of efficiency
- Establish and maintain relationships with internal business partners and customers to drive cross-sell opportunities and business growth
- Proactively identify business and financial risks, working with stakeholders to develop and implement mitigants
Requirements and Qualifications:
This role requires a minimum of [X] years of experience in operations, with a focus on the HRO domain and end-to-end process knowledge. Ideal candidates will have a proven track record of transitioning large client relationships, building and leading high-performing teams, and driving process improvement.
Preferred Qualifications:
- Experience in financial and commercial business understanding, with a focus on process innovation and cultural change
- Excellent quantitative and analytical skills, with the ability to work in an ambiguous environment and identify business and financial risks
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients, internal stakeholders, and cross-functional teams
About Genpact:
Genpact is a global professional services and solutions firm that delivers outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Why Join Genpact:
At Genpact, we offer a dynamic and inclusive work environment that fosters innovation, collaboration, and growth. We are committed to developing our people and providing opportunities for career advancement, professional development, and personal growth.
Language:
This role requires proficiency in English, with the ability to communicate effectively with clients, internal stakeholders, and cross-functional teams.
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