Senior Vice President of Sales Operations

1 week ago


Gurgaon, Haryana, India Max Life Insurance Full time

About the Role:

We are seeking a skilled Senior Vice President of Sales Operations to join our team at Max Life Insurance. In this role, you will be responsible for managing the daily operations of our Sales Desk, including developing and executing strategies to drive sales through telephonic communication.

Key Responsibilities:

  • Manage the Sales Desk Daily Operations
  • Assist in developing and managing the day-to-day activities of the Sales Desk team
  • Oversee and provide strategic direction to the team, including tracking of large cases and lead team to drive and preserve incremental life premium
  • Develop and execute strategies and tactics to provide agents and managers with the tools, resources, and language to win life product competitive cases
  • Support our career agency field force via a dedicated phone line to resolve sales and product queries
  • Provide sales tracking, reporting, and analysis as necessary
  • Work on Cross Sell Campaigns & Drive Conversion with Team
  • Coordinate with LPC Team, Sales Promotion, Marketing, Product, and Operation teams to support establishing class advisors through sales desk and resolve queries received from the field through the product desk
  • Set up a governance rhythm and expectations with the team
  • On-board and continuously skill and train SDM's
  • Retention and growth of SDA's
  • Conduct quality checks on work done
  • Drive advisor's activation
  • Drive agent surveys, identify improvement areas, and implement identified action points

Measures of Success:

• Increase activation, NOP, and premium in the given agent segment

• Achieve the Goal Sheet provided at the start of the year

• Satisfactory resolution of queries received from the field

• Feedback rating of more than 4 on 5

Key Competencies/Skills Required:

• In-depth understanding of internal and external best practices

• Strong People Management & Cross-Functional Skills to collaborate with both internal and external stakeholders

• Strong Business Acumen to meet monthly, quarterly, and yearly targets

• Strong communication (oral and written) in English and Hindi, coachable, and willing to learn

• Proficient in selling skills, hiring, and selection, and development of team members

• Expert in relationship building

Desired Qualification and Experience:

Post Graduate in any stream with a minimum of 15 years of experience in case development and life insurance planning techniques. Strong industry knowledge, particularly with the competitive landscape.



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