
Advanced Technical Support Specialist
4 days ago
We are seeking experienced technical support professionals to join our team. The ideal candidate will be responsible for providing advanced-level technical assistance to customers, resolving complex issues and ensuring exceptional customer satisfaction.
Responsibilities:- Deliver high-quality technical support to customers, addressing intricate problems and guaranteeing complete customer satisfaction.
- Collaborate with cross-functional teams to identify and resolve technical obstacles.
- Effectively manage and prioritize support tickets, ensuring timely and efficient resolution of customer concerns.
- Document and communicate technical solutions and best practices to customers and internal teams.
- Continuously assess and enhance support processes, tools, and systems to elevate the customer experience.
- Bachelor's degree in computer science or a related field.
- 1-2 years of experience in technical support, with a focus on delivering advanced-level support.
- Strong technical background, with expertise in one or more areas: ETLs, databases, cloud technologies.
- Superior problem-solving and troubleshooting skills, with the ability to analyze and resolve intricate technical issues.
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