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Experience Ambassador
2 weeks ago
Job Title: Experience Ambassador
We are seeking a dedicated professional to support students and parents throughout their journey with BrightChamps. This role requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:- Support students and parents with concerns and refund requests in a timely and efficient manner.
- Mentor students to ensure effective utilization of our platform and maximize learning outcomes.
- Collaborate cross-functionally with various teams to resolve customer issues.
- Take ownership of all customer-facing ad hoc requirements from internal teams.
- Candidates with minimum 1 year of experience in customer experience or support roles.
- Strong communication skills, both written and verbal.
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Able to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- Passionate about education and genuinely interested in helping students succeed.
Benefits: As an Experience Ambassador, you will have the opportunity to make a meaningful impact on students' lives while developing valuable skills and expertise.
Others: If you are a motivated and compassionate individual who is passionate about education, we encourage you to apply for this exciting role.
