Chief Boutique Experience Officer

4 days ago

Tiruppur, Tamil Nadu, India beBeeLuxury Full time ₹ 10,80,000 - ₹ 14,40,000
Store Leadership Opportunity

About the Role:

We seek an accomplished and seasoned Store Manager to oversee boutique operations, ensuring exceptional client experiences. The ideal candidate will possess strong sales leadership, team management skills, operational expertise, and a passion for delivering luxurious experiences.

Key Responsibilities:

  • Drive the boutique to meet and exceed monthly and annual sales targets.
  • Identify business opportunities and implement strategies to enhance revenue growth.
  • Monitor key performance indicators (KPIs) such as conversion rates, ticket sizes, client acquisition, and repeat clients, taking corrective action when necessary.
  • Ensure every client interaction reflects luxury brand values and ethos.
  • Build a culture of personalized clienteling and post-sale follow-up.
  • Organize and host private client events, previews, and activations.
  • Act as a brand ambassador, maintaining impeccable grooming, etiquette, and storytelling standards.
  • Recruit, train, and mentor client advisors, assistants, and support staff.
  • Provide ongoing feedback and conduct product knowledge and service training sessions.
  • Foster a motivated and luxury-driven team culture.
  • Oversee inventory management, stock movement, and safe-room protocols.
  • Authorize stock in/out, sales invoices, and client documentation.
  • Coordinate audits and compliance with security and safe-room teams.
  • Ensure daily completion of bank deposits and card settlements (excluding bank holidays).
  • Maintain boutique presentation, visual merchandising, and ambience to luxury standards.
  • Enforce standard operating procedures (SOPs) related to client service, security, and operational processes.
  • Ensure compliance with HR, finance, and incentive policies.

Requirements:

  • 6–10 years of luxury retail experience, preferably in jewellery, watches, or fashion, with at least 3 years in a managerial role.
  • Proven record of leading teams and achieving sales targets.
  • Strong operational expertise in inventory, finance, and compliance.
  • Excellent communication skills in English; regional languages are an advantage.
  • Polished grooming, refined etiquette, and luxury presence in client interactions.
  • Passion for jewellery, design, and creating memorable client experiences.

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