Order Management Specialist

8 hours ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000

Job Overview:

  • We are seeking a dedicated Order Management Specialist to join our team. In this role, you will be responsible for ensuring effective and efficient operations within the Customer Service department.

Key Responsibilities:

  • Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.
  • Resolve customer order issues using process knowledge and problem-solving skills.
  • Develop thorough knowledge of Enterprise products and apply it to support internal and external customers, business partners, and the sales organization.
  • Provide product literature and documentation when appropriate.
  • Report and manage daily metrics.
  • Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.
  • Provide support and backup assistance to peers.
  • Communicate with internal teams on order scheduling and potential issues.
  • Set customer expectations and priorities for the supply chain.
  • Identify opportunities to improve efficiency and enhance customer satisfaction.
  • Support quality and warranty processes as needed.
  • Guide customers toward higher revenue and margin products when appropriate.
  • Participate in ongoing training on products, processes, and business skills.
  • Maintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors.
  • Support and participate in overall business development activities.
  • Continuously improve communication methods and tools.

Required Skills and Qualifications:

  • Graduate with preferably 5+ years of relevant experience.
  • Experience in Order processing/Order management.
  • SAP (SD) module.

Preferred Skills:

  • SAP (MM) experience is a plus.
  • Hands-on experience in MS Office.

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