Executive Operations Coordinator

1 week ago


Bengaluru, Karnataka, India beBeeCoordination Full time ₹ 45,00,000 - ₹ 85,00,000

About us:

mCaffeine is India's 1st caffeinated personal care brand with an exciting range of Caffeinated products for young and aspiring millennials. We believe in Confidence over all skin & body biases. Redefining the age-old notions of beauty associated with colour, we never sell insecurities.

Job Overview:

The E-commerce Operations Senior Executive will be responsible for managing and coordinating distribution operations for sales channels, ensuring the accurate and efficient handling of orders processing, maintaining Order-Delivery KPIs, and managing escalations and GRN/RTV.

Key Responsibilities:

  • Review and verify incoming orders, ensuring accuracy and completeness.
  • Accurately input order details into the order processing system/excel.
  • Monitor and track the status of orders, from the point of entry to delivery and GRN discrepancies.
  • Collaborate with cross-functional teams, including sales, marketing, and production, to optimize order processing and delivery processes.
  • Ensure a high level of responsiveness to queries.
  • Address and resolve any quality-related concerns or deviations.
  • Maintain accurate records of orders, invoices, and related documents.
  • Generate reports on order processing performance and share insights with management.
  • Identify opportunities for process optimization and implement best practices.

Qualifications:

  • Previous experience in order processing, e-commerce operations, or a similar role is advantageous.
  • Proficiency in Excel/Microsoft Office applications.
  • Knowledge of inventory management systems and order tracking tools.
  • Strong attention to detail, excellent organizational and stakeholder management skills, and the ability to work under pressure.


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