
Executive Operations Coordinator
1 week ago
About us:
mCaffeine is India's 1st caffeinated personal care brand with an exciting range of Caffeinated products for young and aspiring millennials. We believe in Confidence over all skin & body biases. Redefining the age-old notions of beauty associated with colour, we never sell insecurities.
Job Overview:
The E-commerce Operations Senior Executive will be responsible for managing and coordinating distribution operations for sales channels, ensuring the accurate and efficient handling of orders processing, maintaining Order-Delivery KPIs, and managing escalations and GRN/RTV.
Key Responsibilities:
- Review and verify incoming orders, ensuring accuracy and completeness.
- Accurately input order details into the order processing system/excel.
- Monitor and track the status of orders, from the point of entry to delivery and GRN discrepancies.
- Collaborate with cross-functional teams, including sales, marketing, and production, to optimize order processing and delivery processes.
- Ensure a high level of responsiveness to queries.
- Address and resolve any quality-related concerns or deviations.
- Maintain accurate records of orders, invoices, and related documents.
- Generate reports on order processing performance and share insights with management.
- Identify opportunities for process optimization and implement best practices.
Qualifications:
- Previous experience in order processing, e-commerce operations, or a similar role is advantageous.
- Proficiency in Excel/Microsoft Office applications.
- Knowledge of inventory management systems and order tracking tools.
- Strong attention to detail, excellent organizational and stakeholder management skills, and the ability to work under pressure.
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