
Business Operations Manager
3 days ago
The Senior Executive is a key role within our organization responsible for maintaining and updating records of customer interactions, handling customer complaints, and providing appropriate solutions and alternatives within time limits.
- Key Responsibilities:
- Maintaining and updating accurate records of customer interactions in a timely manner.
- Handling customer complaints professionally and providing effective solutions and alternatives.
- Ability to understand various documents related to sale agreements, sale deeds, GPA, POA, Katha documents, etc.
- Facilitating customers with registration and other legal documentation processes.
- Proficient in MS Office skills, including Excel, Word, and PowerPoint, to ensure efficient document management.
- Open to learning and working on AI-powered tools to enhance customer experience.
- Following up on outstanding payments in a prompt and professional manner.
- Interacting with financial institutions for documentation purposes.
- Additional Skills:
- Familiarity with industry regulations and Department of Stamp Duty & Registration guidelines.
- Liaising with departments such as Account, Legal, and Liaisoning.
- Processing customer accounts and filing documents accurately.
- Working towards achieving Turn-Around-Time (TAT) goals.
- Performing other tasks assigned by senior authorities.
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