Senior Technical Project Coordinator

2 weeks ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,50,000

Job Overview

We are looking for a highly skilled Technical Support Specialist to join our team. This individual will be responsible for resolving customer issues reported to Autodesk by multiple modalities and other channels.

Key Responsibilities:

  • Resolve customer issues reported to Autodesk by chat, phone, web, online forums and other channels.
  • Provide prompt and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation.
  • Research, verify and document product issues and solutions in short and clear articles for our Knowledge Base or internal case management system.
  • Priority handling and escalation of important issues and monitoring of service level compliance.
  • Document support interactions in a company-wide case management system.
  • Perform root cause analysis, identify issue trends and maintain support insights.
  • Assist the team on challenging cases and enable cross-team collaboration.

Requirements

Skills and Qualifications:

  • Bachelor's degree or equivalent in Civil or Architecture.
  • Proficient in managing workflows across BIM and Autodesk Construction Cloud (ACC) platforms within a production environment.
  • Skilled in authoring tools such as Revit and Navisworks, with hands-on experience in coordinating and executing BIM processes.
  • In-depth knowledge of BIM standards and a strong understanding of BIM 360 and ACC workflows.
  • Strong verbal and written English skills.
  • Exceptional team player skills.
  • Ability to build customer relationships and gain insights into their needs.
  • Identify opportunities that benefit our customers and build solutions to meet their expectations.

Benefits

Autodesk Values:

  • Meaningful work that helps build a better world designed and made for all.
  • Collaborative culture that encourages innovation and creativity.
  • Opportunities for growth and development through training and mentorship programs.

How to Apply

If you're passionate about customer service and have a strong background in technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to be considered for this role.

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