Senior Fleet Operations Manager
3 days ago
Company Overview
Tata Motors is a leading automotive manufacturer in India, committed to delivering exceptional service to its customers.
Salary
The estimated annual salary for this position is ₹30-40 lakhs (approximately $38,000-$50,000 USD), based on industry standards and location.
Job Description
This role is responsible for executing the Fleet Care strategy at Tata Motors, ensuring world-class service support. The incumbent will be accountable for achieving business objectives for AMC, FMS, and KAM through cohesive group management, with appropriate empowerment and proper accountability.
Key Responsibilities
- Develop and execute AMC, FMS, and KAM strategies and budgets in line with the overall service strategy
- Improve customer service and enhance customer satisfaction for Tata Motors
- Create promotion schemes and campaigns to drive service revenue through AMC and FMS in domestic markets
- Drive delivery, quality, and operations initiatives and provide necessary support to Lead Service Marketing
- Coordinate with Network Management teams to strategize network expansion for better customer reach and service capacity optimization
- Implement best practices in strategy, policies, processes, and procedures to improve business performance and meet operational needs
- Design and implement best-in-class service processes under the Fleet Care offerings to ensure enhanced customer experience
Required Skills and Qualifications
- Customer orientation skills
- Strategic thinking
- Excellent communication and influencing skills
- Analytical skills
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