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Senior Manager(L5)- CSM Fleetcare

1 month ago

Pune, Maharashtra, India Tata Motors Full time

Job Summary

This role is responsible for executing Fleet Care strategy, ensuring world-class service support. The ideal candidate will have experience in customer service and a strong understanding of the automobile industry.

Key Responsibilities

  • Develop and execute AMC, FMS, and KAM strategy and budget in the region in line with the overall service strategy.
  • Develop initiatives to improve customer service and enhance customer satisfaction for Tata Motors.
  • Create appropriate promotion schemes/campaigns to drive service revenue through AMC and FMS in the domestic markets.
  • Drive delivery, quality, and operations initiatives and provide necessary support to Lead Service Marketing.
  • Coordinate with Network Management teams in domestic business to strategize the network expansion for better customer reach for Fleet Care offerings (AMC and FMS) and service capacity optimization for FMS.
  • Create and implement best practices in strategy, policies, processes, and procedures to aid and improve business performance and meet business objectives and operational needs in terms of customer satisfaction.

Requirements

  • 8-12 years of experience in the automobile industry.
  • Experience in customer service.
  • Strong communication and influencing skills.
  • Excellent analytical skills.
  • Ability to work collaboratively and negotiate with key stakeholders.