Tata Motors Senior Manager(L5)

3 weeks ago


Pune, Maharashtra, India Tata Motors Full time

Job Summary

As a Senior Manager(L5) at Tata Motors, you will play a crucial role in driving service and spare parts revenue in our service network. Your primary objective will be to enhance customer satisfaction and after-sales revenue through strategic service delivery within company policies and code of conduct.

Key Responsibilities

  • Resolve customer issues in a timely and effective manner.
  • Develop and execute plans to drive service and spare parts revenue growth.
  • Lead a team of professionals to achieve sales targets and improve customer satisfaction.
  • Collaborate with cross-functional teams to identify business opportunities and implement strategic initiatives.

Requirements

  • 3-7 years of experience in a technical and/or customer servicing role, preferably in the automobile, two-wheeler, commercial, and passenger ancillaries, heavy engineering sectors.
  • Strong analytical and problem-solving skills, with the ability to drive execution and lead by example.
  • Excellent interpersonal skills, with a customer-centric approach.

Tata Motors Leadership Competencies

  • Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel.
  • Driving Execution - Translating strategy into action and execution.
  • Leading by Example - Encouraging and following ethical standards.
  • Motivating Self and Others - Inspiring teams and individuals.

Functional Competencies

  • Automobile Engineering.
  • Strong analytical and problem-solving skills.
  • Interpersonal Skill.
  • Customer Centricity - Anticipating, understanding, and focusing efforts on meeting the customer (stakeholders) needs or expectations.

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