Senior Fleet Care Strategist

5 days ago


Pune, Maharashtra, India Tata Motors Full time

Are you passionate about delivering exceptional customer service and driving business growth? We are seeking an experienced Senior Manager to lead our Fleet Care strategy in Tata Motors.

About the Role

This is a key leadership position responsible for executing Fleet Care strategy, ensuring world-class service support across our regional network. As a Senior Manager, you will be accountable for achieving business objectives for AMC, FMS, and KAM through cohesive team efforts.

Key Responsibilities
  • Develop and execute AMC, FMS, and KAM strategy and budget in the region in line with overall service strategy.
  • Drive delivery, quality, and operations initiatives to enhance customer satisfaction and revenue growth.
  • Create and implement best practices in strategy, policies, processes, and procedures to aid business performance and meet operational needs.
  • Design and implement best-in-class service processes under Fleet Care offerings to ensure enhanced customer experience.
Requirements
  • 8-12 years of relevant experience in customer service or sales.
  • Experience in the automobile industry, preferably in a leadership role.
  • Strong analytical, communication, and interpersonal skills.
Benefits

We offer a competitive salary package, including a base salary of approximately $120,000 - $180,000 per annum, depending on qualifications and experience. You will also have opportunities for professional growth and development within a dynamic and innovative organization.


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