Chief Customer Success Specialist

20 hours ago

Ajmer, Rajasthan, India beBeeCustomerExperience Full time ₹ 7,50,000 - ₹ 10,80,000
Customer Experience Role

We're seeking a skilled professional to deliver top-notch support, be a customer advocate, and dive into problem-solving in our fast-paced startup environment.

The ideal candidate will connect with customers, resolve their queries, offer tailored solutions, and help them unlock the full potential of our products and services.

Responsibilities:

  • Deliver Top-Notch Support: Ensure every customer query is met with a quality response, following our standard operating procedures (SOPs) to keep interactions smooth and efficient.
  • Be a Customer Advocate: Tune in to what our customers really need and guide them through using specific features that make a difference.
  • Dive into Problem-Solving: Analyze and report product issues by exploring different scenarios or stepping into the customer's shoes.
  • Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
  • Collaborate and Innovate: Share feature requests and clever workarounds with the team to keep our product evolving.
  • Stay Ahead of the Curve: Inform customers about the latest features and functionalities as soon as they're available.
  • Ensure Resolution: Follow up with customers to ensure everything is running smoothly on their end.
  • Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement.

Requirements:

  • Bring Your Experience: Have at least 2 years in a customer-facing role? Great If you're a fresher with outstanding communication skills, we'd love to hear from you too.
  • Versatile Support: Be ready to tackle it all, handling calls, chats, and emails, so flexibility is key.
  • Customer-Centric Approach: We're all about our customers – you should be too.
  • Tech-Savvy: Familiar with help desk software and remote support tools? Even better if you know your way around CRM systems.
  • Communication Pro: Strong communication and problem-solving skills are a must. Fluency in English and Hindi is required.
  • Juggle Like a Pro: Multitask in our fast-paced environment, adapting quickly to whatever comes your way.

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