
Customer Support Specialist
2 days ago
We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for managing escalated customer queries and complaints in a fast-paced B2C environment.
This is an exciting opportunity for someone who wants to make a significant impact within a dynamic organization that simplifies the lives of car owners across the UK and EU. You will play a crucial role in driving customer success by resolving complex queries, liaising with partners, and monitoring complaint progress.
- Resolve escalated customer queries and complaints
- Liaise with partners to agree on solutions and monitor complaint progress
- Work towards agreed service level agreements (SLAs) to respond to customers and partners
- Monitor trends in complaints and suggest improvements to processes
- Assist the Customer Service team in handling general customer queries
Key responsibilities:
To excel in this role, you should have strong communication skills, excellent time-management abilities, and a passion for best-in-class customer service. If you have experience managing customer complaints in a fast-paced environment and are confident in providing solutions, we encourage you to apply for this exciting role.
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