Customer Support Specialist

8 hours ago


Ajmer, Rajasthan, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 55,00,000
Job Opportunity

We are seeking a Customer Support Specialist to provide top-notch support to our users.

  • Offer timely and effective assistance via chat, calls, and email for app-related inquiries, account issues, payments, and services.
  • Deliver empathetic guidance and support for users experiencing difficulties with astrology sessions and app features.
  • Analyze and resolve customer issues, escalating complex cases when necessary.
  • Maintain accurate records of customer interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and enhance user satisfaction.
  • Pursue customer satisfaction targets and contribute to a positive brand image.

Required Skills & Qualifications

  • Bachelor's degree in any discipline (preferably Business Administration or Communication).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Ambitious, patient, customer-focused mindset.
  • Familiarity with CRM tools preferred.
  • Flexibility to work in shifting schedules as per business needs.

About the Role

This role is ideal for individuals who thrive in fast-paced environments, prioritize customer satisfaction, and possess excellent communication skills.



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