
Customer Support Specialist
8 hours ago
We are seeking a Customer Support Specialist to provide top-notch support to our users.
- Offer timely and effective assistance via chat, calls, and email for app-related inquiries, account issues, payments, and services.
- Deliver empathetic guidance and support for users experiencing difficulties with astrology sessions and app features.
- Analyze and resolve customer issues, escalating complex cases when necessary.
- Maintain accurate records of customer interactions and feedback for process improvement.
- Collaborate with other departments (Tech, Operations, Product) to address recurring issues and enhance user satisfaction.
- Pursue customer satisfaction targets and contribute to a positive brand image.
Required Skills & Qualifications
- Bachelor's degree in any discipline (preferably Business Administration or Communication).
- 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
- Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
- Strong problem-solving, multitasking, and conflict-resolution abilities.
- Ambitious, patient, customer-focused mindset.
- Familiarity with CRM tools preferred.
- Flexibility to work in shifting schedules as per business needs.
About the Role
This role is ideal for individuals who thrive in fast-paced environments, prioritize customer satisfaction, and possess excellent communication skills.
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