
Customer Success Advocate
21 hours ago
About our WhatsApp-based Marketing & Engagement platform
We empower businesses to grow their revenues via WhatsApp.
- Over 400 Crore WhatsApp messages are exchanged yearly between businesses and users
- We are trusted by top brands like Vivo, PhysicsWallah & more
- Bizneses drive 25–80% of revenues using our solution
- We have backing from Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
The Opportunity: Work with a dynamic team passionate about customer success
- Gain hands-on experience in building and optimizing support systems and processes
- Closely collaborate with founders and leaders, sharing insights and receiving direct feedback
- Be part of a mission-driven startup shaping the future of WhatsApp-led engagement
Responsibilities:
- Manage customer inquiries across phone, email, live chat, and social media
- Provide accurate product/service information and handle complaints
- Resolve product-related issues promptly to ensure high customer satisfaction
- Maintain detailed records of all interactions in CRM/support tools
- Develop expertise in our platform to deliver effective solutions
- Collect and analyze customer feedback to improve user experience
- Contribute to the creation and refinement of support processes and workflows
Qualifications:
- 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred)
- Strong communication skills with a customer-first mindset
- Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools
- Empathetic, solution-oriented, and passionate about delivering excellent customer experiences
- Comfortable working in international shift timings
Why Choose Us?
- Join a supportive and innovative environment that values growth
- Opportunity to lead impactful projects and shape customer experiences in a scaling business
- Directly contribute to the success of brands generating a large share of revenues via our solution
- Grow your career in a company where customer satisfaction is the top priority
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