
Customer Experience Specialist
3 days ago
Job Overview
As a highly skilled Customer Experience Specialist, you will be responsible for delivering exceptional support to our healthcare plan members. This role involves responding to incoming calls from members, understanding their coverage and healthcare requirements through verbal and written communication.
- This position requires a strong problem-solving skillset and empathy to resolve member issues efficiently and effectively.
Requirements
To succeed in this role, you will need:
- A minimum of 1 year of experience in international customer service with a proven track record of providing outstanding support.
- Excellent written and verbal communication skills in US English with the ability to read and write proficiently.
- Basic computer literacy and a willingness to learn and adapt to new technology.
Benefits
As a valued member of our team, you can expect:
- Ongoing support and professional development opportunities to help you grow in your career.
- A dynamic, inclusive organization that values community involvement and volunteer work.
- A collaborative, global team environment that fosters lifelong learning and personal growth.
- A comprehensive benefits package that includes transportation assistance for night shifts, paid time off, tuition reimbursement, and health and wellness incentives.
Role Expectations
In this role, you will report directly to the Team Lead and contribute to the success of both customer experiences and the overall team. We are committed to ensuring you have the skills and support needed for success throughout your career, including access to thousands of resources that promote career growth and development. Our community is here for you as one dynamic, global family.
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