Customer Experience Specialist

2 days ago


Ajmer, Rajasthan, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000
Role Overview

The Call Quality Analyst plays a pivotal role in ensuring the effectiveness and quality of customer interactions conducted by sales executives.

Key responsibilities include:

  • Evaluating recorded sales calls against defined quality standards to identify areas for improvement.
  • Preparing detailed feedback reports and sharing insights with the Training & Development team to enhance customer experience, compliance, and effectiveness.
  • Collaborating with trainers to design solutions for skill gaps and recommend process improvements to boost sales performance.
  • Monitoring the impact of feedback implementation and updating evaluation criteria as needed to ensure continuous improvement.

Essential Qualifications:

  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills to provide actionable insights and suggestions.
  • Excellent communication and interpersonal skills to effectively collaborate with colleagues and stakeholders.


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