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Luxury Customer Experience Specialist

3 weeks ago

Ajmer, Rajasthan, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

Deliver exceptional customer experiences through personalized interactions, ensuring timely and professional responses to client inquiries.

Key Responsibilities:
  • Manage and maintain accurate records of client communications, orders, and details.
  • Develop and execute targeted CRM campaigns to enhance client retention.
  • Analyze client interactions to provide actionable insights and identify areas for process improvement.
  • Collaborate with cross-functional teams to resolve client queries and concerns.
  • Nurture strong relationships with high-value clients to drive loyalty and growth.
  • Report key metrics and trends to leadership to inform strategic decisions.

Requirements:

  • Minimum 2-4 years of experience in CRM, luxury retail, or related fields.
  • Proficiency in CRM tools and MS Office applications.
  • Excellent communication and interpersonal skills.

Why Join Our Team:

  • Contribute to the development of innovative customer journeys and loyalty programs.
  • Pursue a career in a dynamic, collaborative environment that values growth and excellence.