Process Lead for Customer Experience Optimization
3 weeks ago
Vodafone Idea Limited, an Aditya Birla Group and Vodafone partnership, is a leading telecom service provider in India. As a Customer Experience Lead, you will play a crucial role in driving customer satisfaction through improved processes and systems.
Key Responsibilities:
- Identify areas of improvement in customer touchpoints and recommend solutions.
- Collaborate with corporate counterparts and partners to deliver exceptional customer experiences.
- Work with the Customer Feedback Team to understand customer journeys and pain points.
- Conduct call listening exercises to enhance customer interactions.
- Participate in monthly business reviews with partners and publish action items for closure.
Requirements:
- Strong knowledge of systems and processes.
- Excellent analytical and presentation skills.
- Ability to work across teams.
Vodafone Idea Limited is committed to equal employment opportunity and diversity in the workforce.
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