Quality Assurance Team Lead
4 weeks ago
About the Role:
As a Quality Assurance Team Lead at Tide, you will be responsible for managing and leading a team of Quality analysts across operational processes like KYC, Ongoing Monitoring, Member Support, and Member Success team. This includes managing their day-to-day activity, taking responsibility for their personal development, and managing the overall workload of the team.
Key Responsibilities:
- Guiding and developing a team of quality analysts; responsible for the overall performance management, coordination, and evaluation of the team.
- Improving the QA scorecards to capture all new processes and procedures.
- Ensuring timely reporting of QA metrics – daily, weekly, and monthly.
- Leading calibration sessions, discussing the QA monthly analyst scorecards with TLs and managers.
- Identifying process improvements and learning gaps.
Requirements:
- At least 3 years of experience in a team leading role with quality assurance in Ongoing Monitoring and KYC space.
- Demonstrated ability to build, develop, and handle a group of people.
- Proven ability to solve problems creatively and handle complex and ambiguous scenarios.
- Ability to effectively and efficiently complete difficult goals or assignments.
What We Offer:
- Competitive salary.
- Self and Family Health Insurance.
- Term and Life Insurance.
- OPD Benefits.
- Mental wellbeing through Plumm.
- Learning and Development Budget.
- 15 days of Privilege leaves.
- 12 days of Casual leaves.
- 12 days of Sick leaves.
- 3 paid days off for volunteering or L&D activities.
- Stock Options.
About Tide:
Tide is a place for everyone. We believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success.
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