Quality Assurance Team Lead

4 weeks ago


Delhi, Delhi, India Tide Full time

About the Role:

As a Quality Assurance Team Lead at Tide, you will be responsible for managing and leading a team of Quality analysts across operational processes like KYC, Ongoing Monitoring, Member Support, and Member Success team. This includes managing their day-to-day activity, taking responsibility for their personal development, and managing the overall workload of the team.

Key Responsibilities:

  • Guiding and developing a team of quality analysts; responsible for the overall performance management, coordination, and evaluation of the team.
  • Improving the QA scorecards to capture all new processes and procedures.
  • Ensuring timely reporting of QA metrics – daily, weekly, and monthly.
  • Leading calibration sessions, discussing the QA monthly analyst scorecards with TLs and managers.
  • Identifying process improvements and learning gaps.

Requirements:

  • At least 3 years of experience in a team leading role with quality assurance in Ongoing Monitoring and KYC space.
  • Demonstrated ability to build, develop, and handle a group of people.
  • Proven ability to solve problems creatively and handle complex and ambiguous scenarios.
  • Ability to effectively and efficiently complete difficult goals or assignments.

What We Offer:

  • Competitive salary.
  • Self and Family Health Insurance.
  • Term and Life Insurance.
  • OPD Benefits.
  • Mental wellbeing through Plumm.
  • Learning and Development Budget.
  • 15 days of Privilege leaves.
  • 12 days of Casual leaves.
  • 12 days of Sick leaves.
  • 3 paid days off for volunteering or L&D activities.
  • Stock Options.

About Tide:

Tide is a place for everyone. We believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success.



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