Quality Assurance Team Lead

4 weeks ago


Delhi, Delhi, India T&N Business Services Pvt ltd Full time
Job Title: Team Lead

We are seeking a highly skilled and experienced Team Lead to join our Quality Assurance team at T&N Business Services Pvt Ltd. As a Team Lead, you will be responsible for leading a team of auditors and ensuring that our quality standards are met.

Key Responsibilities:

  • Lead a team of auditors and provide guidance and support to ensure they meet their targets and maintain high-quality standards.
  • Conduct audits as per defined guidelines and sampling to ensure that our processes are compliant with industry standards.
  • Ensure timely closure of feedback and create and publish regular audit reports with management and clients.
  • Identify process gaps and work with respective teams to fix them.
  • Conduct Refresher sessions for Auditors to improve Quality.
  • Lead error calibration sessions with internal or external stakeholders.
  • Drive process improvement initiatives.
  • Conduct Quality-related training when needed.

Requirements:

  • Minimum 2 years of experience in a Team Lead role (Quality).
  • Well-versed with G-Suite (Sheets/Doc/Slides/Forms etc).
  • Excellent communication skills (written and spoken).
  • Good analytical skills to conduct various analysis and RCA on a weekly/monthly basis.

Selection Process: 1-0-1 Interview. Remote work arrangement until the pandemic.



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