
Regional Operations Manager
3 days ago
Purpose:
The successful candidate will be responsible for being the People Brand Ambassador and in Talent partnering with business, providing regular People interventions.
Main Priorities:
- Talent Acquisition:
- Oversee end-to-end recruitment management processes, including sourcing, screening, interviewing, selection, and offer management.
- Lead hiring for critical leadership roles, niche, and volume-based positions (especially sales).
Employee Engagement & Retention:
- Conduct employee engagement surveys and implement action plans to improve retention rates.
- Handle grievance redressal, employee relations, and disciplinary processes to maintain a positive work environment.
- Drive initiatives to reduce attrition, particularly among high-turnover segments like insurance sales staff.
- Develop and implement talent retention and employee development programs.
- Identify training needs based on business and individual goals.
- Facilitate new hire assimilation and drive employee engagement initiatives.
Compliance & HR Operations:
- Ensure labor law compliance across branches within the region.
- Oversee timely payroll inputs, onboarding/offboarding processes, and HRIS accuracy.
- Support internal audits, risk management, and statutory filings to maintain regulatory compliance.
- Handle governance, grievance redressal, and conflict resolution matters.
- Enhance employee communication and connect initiatives.
Strategic HR Partnership:
- Liaise with function heads and designate personnel to ensure critical planning and implementation of people strategies.
- Coordinate and collaborate with the team across all centers in the country to achieve organizational objectives.
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