General Manager Operations

3 days ago

Hubli, Karnataka, India Livspace Full time

ABOUT US

Livspace is Asia's largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and

contractors to enable an eCommerce-like trusted, and predictable experience.

The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.

JOB DESCRIPTION

As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/

city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards.

  • Own the customer experience completely post booking of project till the time of handover.
  • Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
  • Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
  • Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
  • Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.
  • Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.

EXPERTISE AND QUALIFICATIONS

  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
  • 7 to 12 years of overall work experience in Startups or Operations in similar industries.
  • People management skills (direct team reporting in past roles is a must)
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.
  • Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.

  • General Merchandise Manager

    4 weeks ago

    Hubli, Karnataka, India CAREER141 Full time

    COMPANY: Leading Multinational Apparel ManufacturerPOSITION: General Manager – MerchandisingLOCATION: BangladeshSALARY: Net USD 7,000 + BenefitsOVERVIEW:Our client, a globally recognized apparel manufacturer, is seeking a highly experienced and strategic General Manager – Merchandising to lead and optimize their merchandising operations in Bangladesh....

  • Expert Data Generator

    2 days ago

    Hubli, Karnataka, India beBeeData Full time US$ 1,00,000 - US$ 1,40,000

    Delphix ProfessionalWe are looking for a highly skilled Delphix professional to manage test data and ensure the smooth operation of our systems.Responsibilities:Minimum 5 years of experience with Test Data Management tools, specifically in data de-identification and masking capabilities.Minimum 3 years of experience working with the Delphix tool, with a...

  • Warehouse Operations Manager

    3 days ago

    Hubli, Karnataka, India beBeeEfficiency Full time ₹ 6,00,000 - ₹ 12,00,000

    Warehouse Operations ManagerAt our warehouse, we're seeking an accomplished and efficient professional to oversee daily operations.This includes managing inventory levels, processing orders, and ensuring timely delivery. The ideal candidate will possess strong organizational skills and a keen eye for detail.Pull, fill, pack, and set up orders for delivery or...

  • Senior IT General Controls Specialist

    2 days ago

    Hubli, Karnataka, India beBeeItGeneralControls Full time ₹ 1,79,15,800 - ₹ 2,14,97,000

    IT General Controls Specialist Role">Our organization is seeking skilled professionals with a strong understanding of IT General Controls (ITGC), Test of Design (TOD), and Test of Effectiveness (TOE) to join our fast-growing risk and compliance team.">Key Responsibilities:">">Design and operate effectiveness testing of IT General Controls (Access Management,...

  • Senior Strategic Operations Manager

    3 days ago

    Hubli, Karnataka, India beBeeOperational Full time ₹ 1,00,00,000 - ₹ 2,50,00,000

    As a key member of our team, you will be responsible for leading and coordinating the development and ongoing management of strategic goals and key performance indicators (KPIs). This will involve designing and institutionalizing frameworks across key functions to ensure alignment and effective execution.The ideal candidate will have a Master's degree in...

  • Operations Manager

    24 hours ago

    Hubli, Karnataka, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job TitleWe seek a skilled Operations Manager to oversee the smooth functioning of our knit garment manufacturing plant.Responsible for overall factory production and operations, ensuring achievement of production targets within cost, time, and quality norms.To ensure coordination amongst various areas of production, technical, quality, etc.Follow up on...

  • Operations Manager

    3 weeks ago

    Hubli, Karnataka, India CareStack - Dental Practice Management Full time

    Operations Manager – Product Support(Aeka)Responsibilities● Lead a 20+ member team managing implementations across the US, UK, and AUSregions.● Oversee the full lifecycle of Aeka implementation projects, including planning, resourceallocation, execution, and post "Go live" support● Manage and monitor end to end image migration efforts from legacy...

  • Chief Properties Operations Manager

    3 days ago

    Hubli, Karnataka, India beBeeFacilities Full time ₹ 25,00,000 - ₹ 30,00,000

    Our organization is seeking a seasoned Facilities Manager to oversee the operation and management of our private portfolio.Key ResponsibilitiesFacilities ManagementOversight of daily operations, upkeep, and maintenance of all personal properties.Single point of contact for estate-related issues.Technical Oversight & MaintenanceTimely maintenance and smooth...

  • Area General Manager

    2 days ago

    Hubli, Karnataka, India beBeeExpansion Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Area General Manager RoleLivspace is seeking a proactive and results-driven Area General Manager to expand its franchise network across designated regions.This key role involves leading, guiding, and training team members while building and nurturing relationships with potential franchise partners.Key Responsibilities:Market Identification &...

  • Operational Manager

    3 days ago

    Hubli, Karnataka, India beBeeleadership Full time ₹ 8,00,000 - ₹ 15,00,000

    Leadership PositionWe are seeking a skilled and experienced professional to lead our operations, staff, and service delivery. As the Centre Head, you will drive performance excellence, ensure client satisfaction, and foster a positive working environment.Main Responsibilities:Lead and oversee a dedicated team, setting clear objectives and promoting...