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Regional Operations Director
2 weeks ago
Job Title: Regional Operations Director
">A senior leadership role is available for an experienced professional who can oversee and manage operations in a specific region.
">
• As the Regional Operations Director, you will be responsible for leading a team of Operations Leads to ensure customer satisfaction.
Key responsibilities include:
">- ">
- Own the customer experience from project booking to handover.">
- Act as the highest point of escalation for your region and resolve customer issues within committed ETAs.">
- Continuously coordinate with cross-functional teams to enable faster issue resolution.">
- Be a people manager to empower the existing team and hire top talents to strengthen your regional team.">
- Ensure the team adheres to defined process SOPs and standards to provide a standardized customer experience.">
Required Skills and Qualifications:
">• NIT/BITS/IIT or MBA from IIM/Tier 1 B-schools is preferred.
">• 7-12 years of overall work experience in startups or operations in similar industries.
">• People management skills with direct team reporting experience.
">• Strong attention to detail and excellent written and oral communication skills.
">• Structured thought process and strong analytical ability.
">• Ability to thrive in a fast-paced startup environment.
