Strategic Customer Insights Leader

2 days ago

Mumbai, Maharashtra, India beBeeAnalytics Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Business Intelligence Manager Job">

About Our Team

Our team is comprised of industry experts who strive to provide innovative solutions in the lifestyle retail space. We cater to a diverse portfolio of homegrown and international brands.>

 

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Job Overview

We are seeking an experienced Business Intelligence Manager to lead customer and business analytics initiatives. This role will be instrumental in shaping our data-driven decision-making process, promoting strategies, customer engagement, loyalty measurement, and advanced analytics adoption.>

 

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This position will involve partnering with cross-functional teams, leading a small analytics pod, and setting the vision for how insights drive growth and loyalty across retail and digital touchpoints.

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Key Responsibilities

  • Develop business insights in areas such as promotion effectiveness, elasticity, and customer engagement.
  • Define and operationalize KPIs that measure customer lifecycle health, retention, and loyalty.
  • Prioritize the analytics backlog, balancing quick wins with deep-dive strategic analyses.
  • Manage and mentor a team of analysts, guiding them in methodology, prioritization, and problem-solving.
  • Explore AI/ML tools to improve customer segmentation, churn prediction, and self-serve analytics.
  • Collaborate with IT and data engineering teams to strengthen data infrastructure, governance, and quality standards.
  • Communicate insights clearly and effectively to leadership and cross-functional teams.

 

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Requirements

  • 6+ years of experience in business insights, analytics, or customer intelligence, preferably in B2C retail, lifestyle, or e-commerce.
  • Strong track record in building customer metrics (e.g., retention, repeat, churn, CLTV).
  • Hands-on expertise with analytics tools, dashboards, and SQL.
  • Experience leading a small analytics team or mentoring analysts.
  • Exposure to AI/ML applications in CRM, such as churn prediction, propensity models, and uplift modeling.
  • Effective stakeholder management and communication skills.

 

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Why Work with Us

  • Be a key player in shaping customer retention, loyalty, and engagement strategy with data at its core.
  • Lead high-visibility projects directly impacting growth and revenue.
  • Work in a culture that values innovation, ownership, and data-driven decision-making.

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