ServiceNow Technical Architect

5 days ago


Nellore, Andhra Pradesh, India beBeeDevelop Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Job Title: ServiceNow Technical Architect

Location: Remote, India

Fulltime.

Job Description:

We are seeking a highly experienced ServiceNow Technical Architect to lead the design and implementation of the platform across various modules. The ideal candidate will have strong technical expertise in Flow Designer, business rules, client/server scripts, and ACLs.

Key Responsibilities:

  • Technical Architecture: Lead the design and implementation of ServiceNow technical architecture for ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro modules.
  • Catalog Item Development: Create catalog items, approval workflows, dynamic forms, and SLAs that meet the requirements of the business.
  • Integration and Interoperability: Integrate ServiceNow with third-party systems, such as identity platforms and facilities systems, ensuring seamless interoperability.
  • Metrics and Performance Monitoring: Set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance to measure the effectiveness of the platform.
  • Instance Management: Lead instance upgrades, patch management, and clone processes to ensure the platform remains up-to-date and secure.
  • Stakeholder Collaboration: Collaborate with stakeholders to define and streamline workflows, ensuring alignment with business objectives.
  • Compliance and Governance: Ensure compliance and governance through audit preparation, compliance documentation, and training L1/L2 teams.


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