Operational Services Manager
2 weeks ago
News Corp is a global diversified media and information services company with a focus on creating and distributing authoritative content. We are seeking an Operational Services Manager to lead our Service Operations team.
The ideal candidate will have 8+ years of experience in ITIL processes, including Incident, Problem, and Change Management. They will be responsible for managing operations during business hours and on occasions outside business hours, as well as monitoring customer service and infrastructure.
This role requires strong analytical skills to analyze and improve day-to-day operations. The successful candidate will also have experience with Service Now, CMDB, and infrastructure monitoring tools, and will be able to standardize and optimize existing processes.
In addition to their technical expertise, the Operational Services Manager will be expected to deliver weekly/monthly reports to management, implement process improvements, and work towards continuous improvement. They will also be responsible for preparing status reports to minimize exposure and risks on projects or closures of escalations.
We offer a competitive salary of $120,000 per year, based on industry standards and location. If you are a motivated and experienced professional looking to join a dynamic team, please apply.
This job posting is conducted by NTS Technology Services Pvt. Ltd.
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