IT Service Assurance Manager

3 weeks ago

Bengaluru, Karnataka, India Orange Business Services Full time

About the Role

The IT Service Assurance Manager plays a crucial role in ensuring that our service management practices align with business objectives and industry best practices. As a key member of our team, you will be responsible for designing, implementing, and optimizing service management solutions and processes to drive continuous improvement and operational excellence in service delivery.

Key Responsibilities

  • Design and implement service assurance processes, workflows, and solutions based on industry best practices and organizational requirements.
  • Develop and maintain service catalogues, service level agreements (SLAs), and operating level agreements (OLAs).
  • Identify opportunities for process improvements and implement changes to enhance service efficiency, effectiveness, and customer satisfaction.
  • Conduct regular assessments and audits of service management processes to ensure compliance and identify areas for optimization.
  • Collaborate with business units, IT teams, and external vendors to understand service requirements and ensure alignment with organizational goals.
  • Facilitate workshops and meetings with stakeholders to gather requirements, provide updates, and drive consensus on service management initiatives.
  • Lead the selection, implementation, and management of SM tools and platforms.
  • Configure and customize SM tools to support service management processes and workflows.
  • Provide training and support to staff and other stakeholders on service management processes and tools.
  • Develop and maintain documentation, including process guides, training materials, and user manuals.
  • Define key performance indicators (KPIs) and metrics to measure the effectiveness of service management processes.
  • Generate and analyze reports to monitor service performance, identify trends, and make data-driven decisions.
  • Oversee the incident and problem management processes to ensure timely resolution of issues and minimize service disruptions.
  • Conduct root cause analysis and implement corrective actions to prevent recurrence of incidents.
  • Design and manage change and release management processes to ensure smooth deployment of new services and updates.
  • Assess and mitigate risks associated with changes to the product environment.

About You

To succeed in this role, you will need to have:

  • A deep understanding of SA frameworks, tools, and best practices.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and interpersonal skills.
  • An ability to work collaboratively with cross-functional teams and stakeholders.
  • Detail-oriented with a strong focus on quality and accuracy.
  • A proactive and self-motivated attitude with the ability to manage multiple priorities.
  • A customer-centric mindset with a passion for delivering high-quality services.
  • Adaptability and an open-minded approach to change, with a continuous improvement mindset.

About Orange Business Services

At Orange Business Services, we manage and integrate the complexity of international communications, freeing our customers to focus on strategic initiatives that drive their business. With extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, we ensure that our customers receive a consistent, global solution wherever they do business.

What We Offer

We offer a competitive salary range of $100,000 - $140,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Join us and take your career to the next level

  • Technical Service Assurance Manager

    2 weeks ago

    Bengaluru, Karnataka, India AT&T Full time

    Job OverviewWe are seeking a highly skilled Technical Service Assurance Manager to join our team in Bangalore, Karnataka, India.About the RoleThis is a full-time position with a regular work schedule and 40 hours of work per week.Salary InformationThe estimated salary for this role is ₹1,200,000 - ₹1,500,000 per annum, depending on experience and...

  • Risk Assurance Specialist

    2 weeks ago

    Bengaluru, Karnataka, India MUFG Global Service Full time

    Job Profile">">The role of a Risk Assurance Specialist at MUFG Global Service is to perform first-line control assurance activities as the first line of defense for Global Corporate Investment Banking (GCIB) and Client Management Services (CMS).">Responsibilities:">">Support the execution and documentation of testing in-scope processes across GCIB first line...

  • Quality Assurance Tester

    3 weeks ago

    Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full time

    Job Description: We are seeking a skilled Quality Assurance Tester to join our team at SMARTWORK IT SERVICES. As a key member of our quality assurance team, you will be responsible for ensuring the high quality of our products.Key Responsibilities:- Develop and execute test plans and test cases for both manual and automated testing.- Perform various types of...

  • Senior Quality Assurance Engineer

    2 weeks ago

    Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full time

    Job DescriptionAt SMARTWORK IT SERVICES, we are seeking a highly skilled Senior Quality Assurance Engineer to join our team.About the RoleThis is a full-time position that requires a deep understanding of software testing principles and practices. As a Senior Quality Assurance Engineer, you will be responsible for designing, developing, and executing...

  • Quality Assurance Manager

    1 month ago

    Bengaluru, Karnataka, India Fluke Health Solutions Full time

    Job Summary:We are seeking a Quality Assurance Manager to lead our QA team in delivering high-quality testing services. As a key member of our team, you will be responsible for developing and implementing testing strategies, managing testing teams, and ensuring that our products meet the highest quality standards.Key Responsibilities:Develop and implement...

  • Quality Assurance Manager

    1 month ago

    Bengaluru, Karnataka, India Futures And Careers Full time

    About the CompanyFutures And Careers is a leading provider of innovative solutions in the machine tool and metal cutting industry.Job Title: Quality Assurance ManagerJob Location: BangaloreJob Type: Full-timeAbout the RoleWe are seeking an experienced Quality Assurance Manager to lead our quality assurance team and ensure the delivery of defect-free products...

  • IT Risk Management Expert

    2 weeks ago

    Bengaluru, Karnataka, India MUFG Global Service Full time

    Job DescriptionMUFG Global Service is seeking a highly skilled IT Risk Management Expert to join our team. This role is responsible for monitoring and analyzing key risk indicators, conducting review and challenge, and providing regulatory guideline analysis and 2nd Line opinion/response.About the RoleThis position will involve supporting branch technology...

  • Automation Quality Assurance Manager

    7 days ago

    Bengaluru, Karnataka, India atyati Technologies Full time

    Job Title: Automation Quality Assurance ManagerAbout the Role:We are seeking an experienced Automation Quality Assurance Manager to lead our testing team at Atyati Technologies, a fin-tech company focused on technology solutions and financial services distribution for last-mile customers.The ideal candidate will have a strong educational background in...

  • Customer Service Ambassador

    2 weeks ago

    Bengaluru, Karnataka, India Service Full time

    About UsWe are a customer-centric organization dedicated to delivering exceptional service standards.Job DescriptionAs a Customer Service Representative, you will be the face of our company, interacting with customers through phone calls and providing timely resolutions to their inquiries. You will also be responsible for generating sales leads, identifying...

  • Customer Service Manager

    4 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    Job Summary:We are seeking a skilled and experienced Customer Service Manager to oversee our customer support team at Isha Consult.About the Role:The Customer Service Manager will be responsible for managing a team of representatives, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training,...

  • Revenue Assurance

    1 month ago

    Bengaluru, Karnataka, India NETSACH GLOBAL Full time

    Job Title: Revenue Assurance & Fraud Management ExpertAbout the Role: We are seeking a highly skilled Revenue Assurance & Fraud Management Expert to join our team at Netsach Global. As a key member of our organization, you will be responsible for overseeing all aspects of our Revenue Assurance & Fraud Management systems.Key Responsibilities:Strategic...

  • Senior Financial Services Manager

    3 weeks ago

    Bengaluru, Karnataka, India Corporation Service Company Full time

    OverviewCORPORATION SERVICE COMPANY is a leading provider of trust and corporate services.As a Senior Financial Services Manager, you will play a key role in our team, ensuring the smooth operation of our financial services.The estimated salary for this position is $120,000 per year, considering the location and industry standards.Job DescriptionKey...

  • Senior Quality Assurance Manager

    2 weeks ago

    Bengaluru, Karnataka, India IQVIA Full time

    Job SummaryWe are seeking a seasoned Senior Quality Assurance Manager to join our team at IQVIA.This is a full-time position based in Bangalore, and the ideal candidate will have 10-13 years of experience in quality assurance testing.Key Responsibilities:To conduct quality assurance testing of medium to high complexity software applications and design,...

  • SAP Quality Assurance Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Evora IT Solutions Group Gmbh Full time

    About Evora IT Solutions Group GmbhWe are an international system integrator with a focus on mobile and user experience (UX). As a trusted partner for innovative digital maintenance and service solutions, we offer consulting services, software development, quality assurance services, and system integration based on standard components and products.Our team...

  • Software Quality Assurance Engineer

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    The Role of a Lifetime: Software Quality Assurance EngineerAre you a software quality assurance engineer looking for a role that will challenge you and allow you to grow professionally? Do you have experience in manual and automation testing, as well as scripting or coding?We are seeking an experienced software quality assurance engineer to join our team at...

  • Senior Financial Services Manager

    2 weeks ago

    Bengaluru, Karnataka, India Corporation Service Company Full time

    Job Title: Senior Financial Services ManagerWe are seeking a seasoned Senior Financial Services Manager to join our team at Corporation Service Company.The estimated salary for this role is between $120,000 and $180,000 per year, depending on experience and qualifications.About the Role:This senior-level position will oversee financial operations, manage...

  • Quality Assurance Specialist

    6 days ago

    Bengaluru, Karnataka, India BDO RISE Private Limited Full time

    Job Title: Quality Assurance SpecialistBDO RISE Private Limited is seeking a skilled Quality Assurance Specialist to join our team.Company Overview:At BDO RISE Private Limited, we strive to be the leader in audit and assurance services. We are focused on strategic platforms used across the assurance practice and throughout the BDO global network. Our...

  • Senior CNC Quality Assurance Manager

    3 weeks ago

    Bengaluru, Karnataka, India Futures And Careers Full time

    About Futures And CareersWe are a leading provider of quality assurance services for the machine tool and metal cutting industries.Job DescriptionCompany Overview:Futures And Careers is a dynamic company that specializes in providing quality assurance solutions to the machine tool and metal cutting industries. Our team of experts has extensive knowledge and...

  • Customer Service Manager

    2 months ago

    Bengaluru, Karnataka, India Lincer Solution pvt ltd Full time

    Job DescriptionLincer Solution pvt ltd is seeking a highly skilled Customer Support professional to join our team.Key Responsibilities:Team Management: Lead a team of customer support representatives, providing guidance and support to ensure excellent service delivery.Customer Interaction: Handle customer calls, provide product information, and resolve...

  • IT Controls Assurance Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Genpact Full time

    About the RoleGenpact, a global professional services and solutions firm, is seeking an experienced IT Controls Assurance Specialist to join our team. As a Senior Manager, you will play a crucial role in delivering solution offerings primarily related to IT & Application Controls Assurance.ResponsibilitiesThe ideal candidate will be responsible for:Ensuring...