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Customer Service Manager

2 months ago

Bengaluru, Karnataka, India Lincer Solution pvt ltd Full time
Job Description

Lincer Solution pvt ltd is seeking a highly skilled Customer Support professional to join our team.

Key Responsibilities:
  • Team Management: Lead a team of customer support representatives, providing guidance and support to ensure excellent service delivery.
  • Customer Interaction: Handle customer calls, provide product information, and resolve complaints in a timely and professional manner.
  • Process Improvement: Oversee the customer service process, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Training and Development: Plan and deliver training programs to ensure staff have the necessary skills and knowledge to provide exceptional support.
  • Performance Management: Monitor the performance of individual representatives and the team, providing feedback and coaching to improve results.
  • Quality Assurance: Conduct quality assurance surveys with customers to ensure high standards of service delivery.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong leadership and team management skills.
  • Ability to work in a fast-paced environment.
  • Excellent problem-solving and analytical skills.
  • Ability to work with a diverse range of customers and stakeholders.