Operations Manager
1 week ago
About the Role
">We are embarking on an exciting growth phase, and this presents an opportunity for you to join our Bengaluru KONE India team as a Operations Manager - Maintenance Services.
">Job Summary
">- ">
- Responsible for customer satisfaction through quality of service and regular proactive communication with customers and site personnel.">
- Accurate and timely back reporting of work performed to ensure e-Optimum and Customer Notification accuracy.">
- Maintain excellent relationships with customers, contact persons, and end-users by applying Ambassador attitude principles.">
- Ensure equipment safety and performance.">
- Manage site environment during service operations.">
- Identify and communicate site risks to supervisor.">
- Take immediate action on high-risk site identification and apply escalation procedures.">
- Identify unplanned service repairs based on equipment needs, obtain approval if not contract-covered, and perform them.">
Key Responsibilities
">- ">
- Accountable for end-users' and site safety.">
- Ensure safe working environment.">
- Safe working practices and execution according to maintenance instructions and safety guidelines.">
- Execute service visits (planned maintenance, callouts, and service repairs) respecting schedule, time limits, quality standards, time allocation, and processes.">
- Plan workload in conjunction with service supervisor.">
- Raise sales leads to supervisor.">
- Precise and timely back reporting of work done according to process.">
- Submit time sheets based on execution.">
- Manage proximity stock (shelving, inventory, stock transfer, etc.), identify spare needs, request spares from supervisor.">
- Keep service tooling, van, instruments, etc. safe, maintained, and in good condition.">
- Contribute to ongoing improvement of products, methods, and safety by providing feedback to PCM organisation and supervisor.">
Leadership / People Management
">- ">
- Regularly update supervisor on relevant information.">
- Familiarity with lift technology aspects and accountability for attending proposed training.">
- May be required to provide training/coaching to nominated persons by supervisor.">
- Min 3+ years of experience in maintenance with relevant education.">
- Career progression opportunities within a global organization.">
- Total reward elements engaging and motivating employees, making KONE a great place to work.">
- Comprehensive learning and development programs covering professional skills.">
Benefits
">- ">
- Estimated salary: ₹600,000 - ₹900,000 per annum.">
- Career progression opportunities within a global organization.">
- Total reward elements engaging and motivating employees, making KONE a great place to work.">
- Comprehensive learning and development programs covering professional skills.">
About KONE
">KONE is a leading provider of elevator and escalator solutions for various industries worldwide.
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