Operations Manager

1 week ago


Bengaluru, Karnataka, India KONE Full time

About the Role

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We are embarking on an exciting growth phase, and this presents an opportunity for you to join our Bengaluru KONE India team as a Operations Manager - Maintenance Services.

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Job Summary

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  • Responsible for customer satisfaction through quality of service and regular proactive communication with customers and site personnel.">
  • Accurate and timely back reporting of work performed to ensure e-Optimum and Customer Notification accuracy.">
  • Maintain excellent relationships with customers, contact persons, and end-users by applying Ambassador attitude principles.">
  • Ensure equipment safety and performance.">
  • Manage site environment during service operations.">
  • Identify and communicate site risks to supervisor.">
  • Take immediate action on high-risk site identification and apply escalation procedures.">
  • Identify unplanned service repairs based on equipment needs, obtain approval if not contract-covered, and perform them.">

Key Responsibilities

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  • Accountable for end-users' and site safety.">
  • Ensure safe working environment.">
  • Safe working practices and execution according to maintenance instructions and safety guidelines.">
  • Execute service visits (planned maintenance, callouts, and service repairs) respecting schedule, time limits, quality standards, time allocation, and processes.">
  • Plan workload in conjunction with service supervisor.">
  • Raise sales leads to supervisor.">
  • Precise and timely back reporting of work done according to process.">
  • Submit time sheets based on execution.">
  • Manage proximity stock (shelving, inventory, stock transfer, etc.), identify spare needs, request spares from supervisor.">
  • Keep service tooling, van, instruments, etc. safe, maintained, and in good condition.">
  • Contribute to ongoing improvement of products, methods, and safety by providing feedback to PCM organisation and supervisor.">

Leadership / People Management

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  • Regularly update supervisor on relevant information.">
  • Familiarity with lift technology aspects and accountability for attending proposed training.">
  • May be required to provide training/coaching to nominated persons by supervisor.">
  • Min 3+ years of experience in maintenance with relevant education.">
  • Career progression opportunities within a global organization.">
  • Total reward elements engaging and motivating employees, making KONE a great place to work.">
  • Comprehensive learning and development programs covering professional skills.">

Benefits

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  • ">
  • Estimated salary: ₹600,000 - ₹900,000 per annum.">
  • Career progression opportunities within a global organization.">
  • Total reward elements engaging and motivating employees, making KONE a great place to work.">
  • Comprehensive learning and development programs covering professional skills.">

About KONE

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KONE is a leading provider of elevator and escalator solutions for various industries worldwide.



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