Customer Service Operations Manager

2 weeks ago


Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

About Our Mission

At Thermo Fisher Scientific, we are committed to enabling our customers to make the world a better place. With annual revenue of approximately $40 billion, we deliver an outstanding combination of innovative technologies and services through our industry-leading brands.

We are looking for a Customer Service Operations Manager who can join our team and contribute to our mission. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional support and service.

Key Responsibilities:

  • Analyze customer feedback and develop strategies to improve our service offerings
  • Collaborate with cross-functional teams to implement process improvements
  • Provide coaching and training to customer service representatives

Requirements:

  • Bachelor's degree in Business Administration or related field
  • 5+ years of experience in customer service management
  • Proven track record of improving customer satisfaction and loyalty

Benefits:

  • Competitive salary: $80,000 - $110,000 per year
  • Comprehensive benefits package
  • Ongoing training and development opportunities

Why Work with Us?

We offer a dynamic and supportive work environment that fosters growth and collaboration. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.

Apply now to become a part of our team and help us make a difference in the lives of our customers



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