Customer Service Representative for Pune Office
2 weeks ago
We are seeking an experienced Customer Service Executive to join our team in Pune. This role is ideal for individuals who possess excellent communication skills and are comfortable working in a fast-paced environment.
Company OverviewAt 2coms Consulting, we provide top-notch services to our clients. We are committed to delivering exceptional results and building long-lasting relationships with our customers.
This position involves handling customer inquiries and providing support via phone or email. You will be responsible for resolving customer issues efficiently and effectively while maintaining a positive attitude.
Key Responsibilities- Handle customer calls and emails in a timely and professional manner
- Respond to customer queries and resolve issues promptly
- Maintain accurate records of customer interactions
To be successful in this role, you should have:
- A minimum of 6 months experience in customer-facing roles
- Excellent communication and problem-solving skills
- The ability to work independently and as part of a team
- Familiarity with CRM software and Microsoft Office
We offer a competitive salary package that includes:
- Negotiable annual salary: ₹14-16,000 + ₹4,000 variable pay
- A day shift schedule (9am-6pm)
- Monday to Saturday working hours
- A virtual interview process
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