ServiceNow ITOM Specialist

3 hours ago

Belgaum, Karnataka, India beBeeServiceNow Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title:

ServiceNow ITOM Specialist

About the Role:
  • Key Responsibilities:
  • • Design and develop technical solutions using the Service Now platform, specifically in IT Operations Management related modules.
  • • Collaborate with business stakeholders and SMEs to gather requirements through demonstrations and workshops.
  • • Coordinate development of user stories, configurations, and delivery on agreed timelines.
  • • Configure modules, develop custom solutions as required through scripting and software development.
  • • Prepare high-level design (HLD) and low-level design (LLD), architecture design, and technical documentation as specified.
  • • Manage day-to-day tasks and work with the platform team to update technology direction and strategy.
Required Skills and Qualifications:
  • At least 5+ years of experience in IT software development, custom app development, with a minimum of 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Manage CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual, etc.
Desired Credentials / Knowledge:
  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event / CSA
  • NOW Platform Development & Implementation
  • ITIL Certified (optional)
Benefits:

This role offers the opportunity to work on cutting-edge projects, collaborate with experienced professionals, and contribute to the development of innovative solutions.

Others:

The ideal candidate will be passionate about ServiceNow, eager to learn, and committed to delivering high-quality results.

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