ServiceNow Solutions Architect

2 days ago

Belgaum, Karnataka, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
ServiceNow Technical Lead Job Description

We are seeking a seasoned ServiceNow professional to assume a leadership role within our organization. The ideal candidate will possess in-depth knowledge of the ServiceNow platform and have a proven track record of successfully managing technical teams.

Key Responsibilities:
  • Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements.
  • Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
Required Skills and Qualifications:
  • At least 5 years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • A minimum of 2 years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).
  • Proficiency in ServiceNow configuration, customization, and administration.
  • Familiarity with ITIL processes.
  • Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.

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