
ServiceNow Operations Specialist
1 day ago
The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations.
This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment.
Key Responsibilities:- Troubleshoot and resolve issues related to the ServiceNow platform.
- Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
- Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
- Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
- Ensure all support activities comply with IT security policies and federal regulations.
A strong background in ITIL, IT service management, and experience with help desk processes is essential. A Bachelor's degree in Information Technology or Computer Science is preferred.
Required Skills:
- ServiceNow platform expertise
- IT service management principles
- Help desk processes and applications
- Networking fundamentals
- Office 365 and Azure knowledge
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