Technical ServiceNow Specialist

2 days ago

Belgaum, Karnataka, India beBeeSupport Full time ₹ 1

Job Summary:

We are seeking a skilled ServiceNow Support Specialist to provide technical assistance, maintain the system, and assist end-users with ServiceNow-related issues. The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management principles, and general IT operations.

This role involves resolving incidents, handling service requests, and ensuring the smooth operation of the ServiceNow environment.

Main Responsibilities:

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades to ensure the platform remains stable and operational.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and regulations.

Key Qualifications:

  • ServiceNow Certified System Administrator (CSA) required
  • At least 5 years of experience in IT operations.
  • Familiarity with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Strong problem-solving and customer service skills.

Our Company Culture:

We prioritize our employees' safety, health, and happiness. We offer benefits like Health & Wellness, Time to Recharge, Financial Security, Life & Family Support, Recognition & Growth, and Fitness & Wellness.

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