IT Asset Management Optimization Specialist

2 days ago

Belgaum, Karnataka, India beBeeImplementation Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: ServiceNow ITAM Implementation Specialist

We are seeking a skilled IT Asset Management specialist to optimize our IT asset lifecycle using the ServiceNow platform.

  • Key Responsibilities:
  • Hardware Asset Management (HAM): Implement and maintain the ServiceNow HAM module, manage asset lifecycle from procurement to disposal, establish workflows for asset requests, approvals, deployments, and returns, and maintain an accurate Configuration Management Database (CMDB).
  • Software Asset Management (SAM): Configure and maintain the ServiceNow SAM module, track and manage software licenses, subscriptions, and usage across the organization, ensure compliance with software licensing agreements and avoid audit risks, optimize software spending by identifying unused licenses and ensuring efficient allocation, and generate compliance and usage reports for stakeholders and audits.
  • General Responsibilities:
  • Competent in creating and managing ITAM/ITOM dashboards, KPIs, and reporting, contribute and advocate Process design for Global Asset Management aligned with industry framework and best practices, collaborate with cross-functional teams to gather requirements and implement asset management process & solutions, monitor and resolve integration issues with other IT systems, design and maintain dashboards and reports for hardware and software assets, provide training and support to end-users on HAM/SAM processes and tools, and stay updated on ServiceNow features and best practices for HAM and SAM.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience), 5-7 years of experience in IT Asset Management, hands-on experience with ServiceNow HAM and SAM processes & modules, knowledge of ITIL processes, especially asset and configuration management, experience with CMDB configuration and management, analytical mindset with strong problem-solving skills, excellent communication and stakeholder management abilities, and ability to prioritize tasks and manage time effectively.

Preferred Certifications:

  • ServiceNow Certified Implementation Specialist – HAM or SAM, ITIL Foundation Certification, and Certified Asset Management Professional (CAMP) or similar.

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