Quality Engineering Transformation Leader

We are seeking a highly experienced Senior Director to lead our Quality Engineering team. This role will oversee the global QE transformation and operations across multiple product lines, with a focus on building a high-performing automation-first QE organization.

The ideal candidate will bring a powerful combination of technical depth, transformational leadership, strategic thinking, and extensive experience in telecommunications, particularly in roaming, signaling, mobile core technologies, and cloud-native architectures.

• Redefine quality metrics beyond defect detection to include product design efficacy, user experience, and overall solution value
• Establish product quality frameworks that address not just functional correctness but architectural soundness, scalability, security-by-design, and performance at scale
• Pioneer a quality-as-a-strategy approach where QE insights actively influence product roadmaps and design decisions
• Implement early quality indicators to identify product design deficiencies before development begins
• Drive product efficacy assessments to ensure solutions fully address customer needs and deliver maximum business value

• Lead comprehensive automation strategy covering functional, performance, security, and infrastructure testing with CI/CD pipeline integration
• Architect next-generation test frameworks that are scalable, maintainable, and deliver actionable insights
• Implement an "automation-first" culture where manual testing is the exception, not the rule
• Establish automation KPIs that measure both coverage and effectiveness
• Drive shift-left practices including automated design reviews, code quality gates, and security scanning
• Spearhead GenAI adoption in QE by implementing AI-driven test case generation, intelligent test selection, and predictive quality analytics
• Develop LLM-based test automation capabilities for natural language test creation, automated API testing, and complex scenario generation
• Implement AI-powered defect analysis to automatically categorize, prioritize, and suggest root causes for identified issues
• Lead ML-based performance testing initiatives that can predict scalability issues and optimize resource utilization
• Create a GenAI testing center of excellence to research, pilot, and scale emerging AI technologies in quality engineering

• Transform team structure and capabilities to align with modern QE practices and cloud-native technologies
• Implement agile QE methodologies to increase delivery velocity while maintaining quality standards
• Cultivate technical excellence through hands-on mentoring, knowledge sharing, and continuous learning
• Create centers of excellence for specialized areas like performance engineering, security testing, and test automation
• Develop QE career paths that recognize and reward both technical depth and leadership capabilities

• Collaborate across functions with product management, development, support, and DevOps to ensure high-quality delivery of releases and patches
• Drive interoperability testing across multi-vendor and multi-network environments including 2G/3G/4G/5G
• Manage compliance, performance, and security testing for global roaming standards (GSMA, IR.21/IR.85, VoLTE, VoWiFi, etc.)
• Execute quality risk assessments, identifying bottlenecks early and driving mitigation plans
• Optimize QE processes to support increased release velocity without compromising quality

• 15+ years of experience in software quality engineering with 8+ years in transformational leadership roles
• Deep technical expertise in test automation, CI/CD, cloud architectures, and modern QE practices
• Hands-on technical leadership with ability to code, architect solutions, and guide technical implementations
• Strong domain knowledge in roaming protocols (SS7, Diameter, GTP, MAP, SIP), core network elements, signaling flows, and cloud-native architectures
• Proven experience in leading and transforming large-scale QE teams across distributed geographies
• Track record of successfully implementing automation frameworks, DevOps practices, and quality metrics that deliver measurable results
• Experience operating in fast-paced, startup-like environments with high delivery velocity

• Telecom protocols & technologies including SS7, Diameter, GTP, MAP, SIP, and SCTP
• Mobile core network architecture across 2G/3G/4G/5G technologies
• Roaming & interconnect services including voice, SMS, data, and emerging IoT/M2M scenarios
• Signaling flow analysis for complex call and session scenarios
• Network testing tools such as protocol analyzers, load generators, and signaling simulators
• Advanced test automation frameworks, tools, and methodologies
• CI/CD environments and DevOps pipelines (Jenkins, GitHub Actions, etc.)
• Containerization & orchestration (Docker, Kubernetes)
• Cloud platforms (AWS/Azure/GCP) and cloud-native testing approaches
• Performance engineering tools and methodologies
• Security testing practices for telecom and cloud environments
• Generative AI technologies including LLMs, ML-based testing tools, and AI-driven analytics platforms