Transformational Quality Leader

2 days ago

Bengaluru, Karnataka, India beBeeQuality Full time ₹ 15,00,000 - ₹ 25,00,000

Are you a visionary leader with a passion for quality and client satisfaction?

We're seeking an exceptional Delivery Assurance Head to lead our transformation in delivering exceptional client outcomes.

This leadership role combines visionary thinking with hands-on execution, driving a quality-first culture while ensuring delivery excellence across our global services portfolio.

You'll be the architect of our assurance strategy and the guardian of client success.

As a forward-thinking leader who thrives in dynamic environments and can translate quality frameworks into business outcome-driven value, you'll build scalable systems that drive both client satisfaction and organizational growth.

About this Role:

  • Strategic Vision & Culture Transformation
  • Design and implement a comprehensive Assurance Strategy that integrates governance, risk management, quality, and compliance across all service lines
  • Champion a quality-centric culture into organizational DNA and data-based decision-making processes
  • Continue to evolve the organization's quality vision and ensure strategic alignment with business objectives
  • Lead transformation initiatives using modern methodologies (Lean, Six Sigma, Agile, DevOps)

Key Responsibilities:

  • Establish robust delivery assurance frameworks and governance models for consistent client outcomes
  • Conduct independent delivery reviews, audits, and health checks for projects and programs across global engagements
  • Partner with clients (as needed) and Engagement/Delivery leaders to ensure alignment with business outcomes
  • Drive predictable delivery through proactive monitoring of SLAs, KPIs, project milestones, SOW compliance, and client satisfaction metrics
  • Ensure all engagements deliver on schedule and cost commitments. Setup methods and techniques to catch early signals vs after-the-fact recovery

Innovation & Continuous Improvement

  • Build outcome-based metrics, dashboards, and analytics to drive insights and quality improvements. Provide real-time visibility for project status across all service lines
  • Foster an innovation mindset through structured improvement programs and lessons learned frameworks
  • Continually review existing processes for effectiveness and modify as needed. Ensure trainings are conducted for knowledge

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