Customer Support Specialist

4 weeks ago


Hyderabad, Telangana, India ANRI Solutions HR Services Full time
Customer Support Engineer I

At ANRI Solutions HR Services, we are seeking a highly skilled Customer Support Engineer I to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success and satisfaction with our products.

Key Responsibilities:
  • Collect and analyze customer data to effectively troubleshoot and resolve technical issues.
  • Ensure timely and efficient resolution of customer inquiries, meeting or exceeding Service Level Agreements.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain in-depth knowledge of our product suite and its deployment environments.
  • Stay up-to-date with industry trends and emerging technologies to provide expert support.
Requirements:
  • Bachelor's degree in Computer Science or related field, or equivalent experience.
  • 3+ years of experience in a customer support role, preferably in a SaaS organization.
  • Microsoft certification in cloud technologies and experience with administration of Microsoft SharePoint.
  • Demonstrable experience in HTML, CSS, REST, JAVA,.NET, and other relevant technologies.
  • Knowledge of Microsoft web server and development products, as well as experience in planning or setting up infrastructure.
  • Experience with salesforce, power user, or administrator, and prior experience supporting applications that integrate with Salesforce.
  • SQL developer experience, including understanding stored procedures and database design.
  • Experience with network diagnostics and troubleshooting.
What We Offer:

As a Customer Support Engineer I at ANRI Solutions HR Services, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our customers. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and professional development.



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