Franchise Operations Director

4 weeks ago


Chennai, Tamil Nadu, India People First Consultants Full time

Job Overview

We are seeking an experienced professional to lead our franchise operations and drive business growth. The ideal candidate will possess a deep understanding of franchise models, exceptional leadership skills, and a strong background in finance and operations management.

Key Responsibilities

  • Develop and implement strategies to expand the franchise network.
  • Identify and evaluate potential franchise partners and locations.
  • Conduct due diligence and feasibility studies for new franchise opportunities.
  • Oversee the day-to-day operations of franchise outlets to ensure adherence to company standards.
  • Implement operational procedures and ensure consistency across all franchise locations.
  • Provide support and guidance to franchisees in resolving operational issues.
  • Manage the financial performance of franchise operations, including budgeting, forecasting, and financial reporting.
  • Monitor franchisee financial performance and ensure compliance with financial policies and standards.
  • Develop and implement financial strategies to optimize profitability.
  • Develop and deliver training programs for franchisees on operational procedures, sales techniques, and customer service.
  • Conduct regular training sessions and performance evaluations for franchise staff.
  • Ensure that all franchise operations comply with legal, regulatory, and company standards.
  • Implement quality assurance programs and conduct regular audits to maintain high standards.
  • Build and maintain strong relationships with franchise partners.
  • Act as the primary point of contact for franchisees and address any concerns or issues.
  • Foster a positive and collaborative relationship between the company and its franchise network.
  • Analyze market trends and competitor activities to identify growth opportunities and challenges.
  • Develop strategies to enhance market penetration and brand presence.

Qualifications

Education: Bachelor's degree in Business Administration, Finance, or a related field. An MBA or equivalent advanced degree is preferred.

Experience: 10 to 12 years of experience in franchise acquisition with a strong background in finance and operations. Previous experience in the healthcare sector is a plus.

Skills

  • Proven track record of managing franchise operations and driving business growth.
  • Strong financial acumen and experience in budgeting, forecasting, and financial analysis.
  • Excellent leadership and team management skills.
  • Effective communication and interpersonal skills.
  • Ability to analyze market trends and develop strategic plans.
  • Proficiency in franchise management software and Microsoft Office Suite.


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