Franchise Operations Director

4 weeks ago


Chennai, Tamil Nadu, India People First Consultants Full time

We are seeking an experienced FICO Model Franchise Head to oversee the implementation and management of our franchise operations across various locations. The ideal candidate will possess a deep understanding of franchise models, exceptional leadership skills, and a strong background in finance and operations management.

Key Responsibilities
  • Franchise Development: Develop and implement strategies to expand the franchise network, identify and evaluate potential franchise partners and locations, and conduct due diligence and feasibility studies for new franchise opportunities.
  • Operational Management: Oversee the day-to-day operations of franchise outlets to ensure adherence to company standards, implement operational procedures, and ensure consistency across all franchise locations.
  • Financial Management: Manage the financial performance of franchise operations, including budgeting, forecasting, and financial reporting, monitor franchisee financial performance, and ensure compliance with financial policies and standards.
  • Training and Development: Develop and deliver training programs for franchisees on operational procedures, sales techniques, and customer service, conduct regular training sessions, and performance evaluations for franchise staff.
  • Compliance and Quality Assurance: Ensure that all franchise operations comply with legal, regulatory, and company standards, implement quality assurance programs, and conduct regular audits to maintain high standards.
  • Relationship Management: Build and maintain strong relationships with franchise partners, act as the primary point of contact for franchisees, and address any concerns or issues.
  • Market Analysis: Analyze market trends and competitor activities to identify growth opportunities and challenges, and develop strategies to enhance market penetration and brand presence.

Qualifications: Bachelor's degree in Business Administration, Finance, or a related field, 10 to 12 years of experience in franchise acquisition with a strong background in finance and operations, and proficiency in franchise management software and Microsoft Office Suite.



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