Global Customer Support Specialist

1 week ago

Jaipur, Rajasthan, India beBeeResolution Full time ₹ 3,24,000 - ₹ 4,20,000
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to deliver exceptional customer experiences. The ideal candidate will be self-motivated and passionate about resolving complex problems.

Key Responsibilities:
  • Handle Customer Calls: Respond efficiently and professionally to customer inquiries, addressing their needs and concerns in a timely manner.
  • Troubleshoot Issues: Analyze complex problems and provide effective solutions, escalating when necessary to ensure seamless customer support.
  • Record Interactions: Maintain accurate and detailed records of customer interactions, adhering to quality standards.
  • Maintain Performance Targets: Meet key performance indicators (KPIs) for customer satisfaction, call handling time, and resolution, ensuring consistent excellence.
Required Skills and Qualifications:
  • Excellent Communication Skills: Ability to effectively communicate with customers and internal stakeholders.
  • Problem-Solving Skills: Ability to analyze complex problems and provide effective solutions.
  • Time Management Skills: Ability to prioritize tasks and manage time effectively.
  • Adaptability: Ability to adapt to changing situations and priorities.
Benefits:
  • Competitive Salary: We offer a competitive salary package that reflects your skills and experience.
  • Opportunities for Growth: We offer opportunities for growth and development within the company.
  • Collaborative Work Environment: We have a collaborative work environment that fosters teamwork and communication.
  • Recognition and Rewards: We recognize and reward outstanding performance and contributions to the team.

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