Dispute Resolution Specialist

1 day ago

Jamnagar, Gujarat, India beBeeFraud Full time ₹ 9,36,000 - ₹ 12,12,000

Overview

We are seeking experienced professionals to handle and resolve customer disputes and fraud cases, with a focus on Mastercard chargeback processes.

This role is ideal for individuals who excel in analytical problem-solving and have strong communication skills.

Key Responsibilities
  • Review, investigate, and resolve fraud and dispute cases according to Mastercard chargeback rules and internal policies.
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and submit dispute case files, representations, and supporting evidence to Mastercard within required timeframes.
  • Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
Qualifications & Skills
  • 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple cases simultaneously with strong attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with fraud detection tools, case management systems, and regulatory requirements.

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