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Anti-Financial Crime Specialist
2 weeks ago
Job Description:
This is a key role in our team that involves managing, analyzing, and resolving fraud and dispute cases to protect us and our stakeholders from financial losses.
You will be responsible for ensuring compliance with regulatory requirements and our policies while maintaining a high standard of quality and accuracy in case handling.
Main Responsibilities:
- Investigate and analyze fraud and dispute cases related to credit card transactions, ensuring timely resolution according to defined SLAs.
- Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
- Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
- Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
- Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
- Maintain knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
- Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
Qualifications & Skills:
- Bachelor's degree in any field.
- Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
- Familiarity with chargeback processing and dispute lifecycle management.
- Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent.
We Offer:
A challenging role with opportunities for growth and development in a dynamic organization. We are committed to creating an inclusive work environment where everyone feels valued and supported.
Contact Information:
Please send your resume and cover letter to [insert contact information].
