
Card Management Specialist
18 hours ago
Duties:
- Handle chargebacks and disputes to minimize financial exposure for the bank, merchants, and cardholders.
- Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
- Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
Key Strategies & Responsibilities
- Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
- Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
- Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
Benefits of Effective Chargeback Management
- To reduce chargeback losses and protect profitability.
- To ensure positive merchant and cardholder experience.
- To improve overall efficiency in managing chargebacks and disputes.
We are seeking a skilled professional who can contribute to our team by implementing robust chargeback management processes, optimizing dispute resolution efficiency, and ensuring compliance with card scheme regulations.
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