IT Support Specialist

10 hours ago

Jamnagar, Gujarat, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000
Service Desk Specialist

We are seeking a highly skilled Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for managing and resolving incidents efficiently to ensure minimal disruption to business operations.

Key Responsibilities:

  • Manage and resolve incidents using industry-standard tools and techniques to ensure timely and effective resolution of user issues.
  • Utilize the Service Now platform to track, manage, and report incidents and service requests, ensuring seamless communication with stakeholders.
  • Implement and maintain Windows-based systems to ensure optimal performance, security, and reliability.
  • Oversee networking infrastructure to ensure reliable connectivity and data flow, minimizing downtime and improving overall system efficiency.
  • Deliver remote desktop support to users, providing them with seamless access to necessary resources and ensuring their productivity is not compromised.
  • Collaborate with cross-functional teams to enhance service delivery and optimize IT processes, driving continuous improvement and innovation.
  • Analyze incident trends to identify areas for improvement and implement proactive measures, reducing the likelihood of future incidents and enhancing overall IT resilience.
  • Develop and maintain accurate documentation for IT processes and procedures, ensuring that all relevant information is readily available and easily accessible.
  • Evaluate and recommend new technologies and tools to enhance service delivery and improve overall IT performance.

Qualifications:

  • Possess strong expertise in incident management, service desk operations, and IT service management.
  • Demonstrate proficiency in the Service Now platform and other industry-standard tools and technologies.
  • Have solid experience with Windows systems, networking infrastructure, and remote desktop support.
  • Show understanding of the cards and payments domain and its IT requirements, ensuring compliance with relevant standards and regulations.
  • Display ability to work effectively in a hybrid work environment, prioritizing tasks and managing multiple projects simultaneously.
  • Bring excellent communication skills for user support, team collaboration, and stakeholder engagement, ensuring seamless communication across all levels of the organization.

Required Skills:

Service Desk, Good Communication Skills, Incident Management, IT Service Management, Windows Systems, Networking Infrastructure, Remote Desktop Support, Cards and Payments Domain

As a Service Desk Specialist, you will have the opportunity to work with cutting-edge technology and develop your skills in incident management, service desk operations, and IT service management. Our team is dedicated to delivering exceptional service and we are looking for someone who shares our passion for excellence. If you have a strong background in Windows systems, networking infrastructure, and remote desktop support, and are able to communicate effectively with users, teams, and stakeholders, we encourage you to apply.

Our company values teamwork, innovation, and customer satisfaction. We offer competitive salaries and benefits, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application today

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