
Providing Exceptional Client Experiences
2 weeks ago
Overview of the Role:
We are seeking an exceptional client service liaison to deliver top-notch customer support via phone, email, or chat. As a key member of our team, you will be responsible for providing timely and effective solutions to clients' inquiries and concerns.
Key Responsibilities:
• Excellent communication skills with the ability to interact effectively with US-native clients
• Minimum 6 months of international BPO voice experience in a customer service role
• Proficiency in computer applications and internet knowledge, as well as familiarity with billing queries
Requirements:
• Undergraduate degree or equivalent qualification
• Not currently pursuing regular or part-time coursework
• Ability to work flexibly without being enrolled in any course affecting job performance
Work Environment:
• On-site work from our office premises
• Five days per week, with flexible shift arrangements available
Benefits:
• Transportation facility provided
• Flexible shift options, including both morning and evening shifts
Shift Timings:
• US process night shift may be required, but agents should be comfortable with 24/7 rotational shifts
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